Tuesday, August 19, 2008

I spoke too soon.

I spent all night with the idiots at Comcast trying to figure out why I couldn't connect to the internet more than 10 minutes at a time.

They're of the camp that if it shows its connected on their side, well then, it must be working OK. Oh well, yes, of course. Can you hear my eyes rolling over the phone Mr. and Ms. Comcast "Technical" Support person?

I loved the part where they told me there's a phone outtage in my area. Really? Then how is it I'm calling you FROM MY PHONE? Oh yeah whatever master program showing you connectivity of all devices on your end is obviously correct and infallible.

Now our modem is completely dead. No power, no phone, no nothing. And I can't load my camera onto the computer because the software that came with the camera is pre-Vista. Which wouldn't be a problem if I could go online and download the software that is compatible with Vista.

So I guess I have to wait til the weekend to be around for a dumbass tech person to attempt to figure out what's wrong and replace our modem.



Blogger Tactless Wonder said...

Technology would be great if we lived in a Star Trek (everything-new-and shiny-that works! Out of the box) universe.

However, we seem to be in much more a "Firefly"/"Star Wars" universe where kicking, bubble-gum, and duct tape go a long way...

Good luck!

8:40 AM  
Blogger Ina said...

My Verizon DSL connection goes wonky whenever there's a new installation in the neighborhood. Apparently the installers turn things off to make the new connection, then forget to turn existing connections back on. Eyeroll.

9:29 AM  
Blogger Kay aka dkswife said...

Crap! That sucks!

9:40 AM  
Blogger Disco said...

What a bunch of bollocks! My sympathies.

9:50 AM  
Anonymous Anonymous said...

I T people!!! We have been dealing with some at the Library. Spent six hours of an eight hour shift telling people that we had no computers to use for internet, checking in/out books, or looking at accounts to see if they had overdues. The last two hours were playing catch up!!! And it is never their fault!!! Someone who worked on the system before them made the mess they are just cleaning up!!! Good Luck!!! Love, Mom

10:20 AM  
Blogger Elspeth said...

We've had that problem with Comcast a lot lately. My DH is somewhat handy with that stuff but even he wasn't sure what the problem was. We didn't have it when we didn't have Comcast, though.

11:35 AM  
Blogger janna said...

Yep, I hate tech support. Why do they never actually have any customer service skills? When people contact us at the library to tell us they can't get into one of our resources, we don't just say "well, it works fine for us." We spend time figuring out what they're doing differently, and how to make it work for them. And we almost always DO figure it out.

One big difference, I think -- we're not looking at per minute/hour cost. We just consider it our job, and if it takes hours, it takes hours, and we play catch-up with the rest of our job...

Sorry for the rant! You've hit a nerve with me! ;-)

11:35 AM  
Blogger Red Dog Knits - Kristi and Otis said...

We are on a first name basis with the folks at comcast. We also had the same issue as you and it turned out that we didn't have the right kind of router and so it fried. Then they put the wrong kind of thingy on our computers and it read wrong...then we switched to wireless and between that and saving money by switching to Direct Tv from cable - we are on the phone most of the time. Don't even get me started on wireless companies.

12:02 PM  
Blogger Sarah said...

We had those issues and cable had to come run a line just for the modem- on their dime because the issue was outside. They said there was not enough power for the signal to hit the modem right.

3:45 PM  
Blogger Libi said...

We had this problem at the beginning of our lovely quest with Comcrap. I now just demand a new modem if something happens. Eventually, we got one that works.

4:26 PM  
Blogger Christina said...

Oh no! Good luck getting it fixed.

5:30 PM  
Blogger Carol said...

Tech people are often idiots. i saw stats once that said only 30% of IT help desk people knew what they were doing. I once called a desk and I could hear the idiot flipping through his flow chart of trouble shooting....moron. Hope it gets better soon!

7:35 PM  
Blogger Wendy said...

That sucks! My husband spent some time on the phone with a heavily accented support person while trying to figure out why our Internet connection was suddenly no longer work, and it was funny to listen to him after he got off the phone ;).

Our new modem arrived via UPS today ;). Hope your issues are resolved as quickly ;).

9:09 PM  
Blogger weezalana said...

Ooo, did they give you the, "We'll be there sometime between dawn and midnight" time frame, too? 'Cause that's just gravy on top of a nice, techy steak.

9:32 PM  
Blogger Donna Lee said...

Comcast Tech Support is an oxymoron.

7:06 AM  
Blogger Jennifer said...

There are very few things that make me say words worse than the ones on Deadwood. Problems with my computer is one of them. The $#@%^&%$ cable company accounts for 99% of the remainder. Here's hoping things improve soon.

6:12 PM  
Blogger Alisha said...

Sorry to hear you have had so many issues. I feel your pain. We just switched our internet over to cable. Bell was sucking ass and had been since Jan. So far everything is well. Nothing worse then paying for shitty high speed....they charge enough as it is.

9:34 PM  

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